Terms & Conditions

1Introduction

Welcome to Solototo. These Terms and Conditions (hereinafter referred to as the "Terms", the "Agreement", or "T&Cs") govern your use of the Solototo online gaming platform, including the website accessible at https://solototo.cam and any associated mobile-optimised interfaces (collectively, the "Platform").

The Platform is operated by Solototo (hereinafter referred to as "Solototo", "the Company", "we", "us", or "our"). These Terms constitute a legally binding contract between the Company and each individual who accesses, registers with, or uses the Platform (hereinafter referred to as "you", "the User", or "the Player").

By accessing the Platform, completing the account registration process, making a deposit, or placing any wager, you confirm that you have read, understood, and irrevocably agreed to be bound by these Terms, together with the Privacy Policy, Responsible Gambling Policy, and any other rules or policies published on the Platform from time to time, all of which are incorporated into this Agreement by reference.

2Definitions

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

• "Account" — the personal registered account created by a User on the Solototo Platform, through which all gaming activity, deposits, withdrawals, and bonus claims are conducted.
• "Balance" — the total funds held within a User's Account at any given time, comprising real-money funds and any applicable bonus funds, each tracked separately.
• "Bonus Funds" — any credit awarded to a User's Account as part of a promotion, welcome offer, or loyalty programme benefit, subject to applicable wagering requirements before conversion to withdrawable funds.
• "KYC" — Know Your Customer, the identity and age verification process mandated by the Company as a condition of Account activation, withdrawal processing, and ongoing Account maintenance.
• "MYR" / "RM" — Malaysian Ringgit, the official currency of Malaysia and the base currency of all transactions on the Platform.
• "Platform" — the Solototo website at https://solototo.cam and any associated mobile-optimised interfaces through which gaming services are accessed.
• "Wagering Requirement" — the minimum cumulative wager amount a User must place using Bonus Funds before those funds or associated winnings may be withdrawn as real money. Stated as a multiplier (e.g., 20x the bonus amount).
• "Self-Exclusion" — a voluntary restriction mechanism by which a User requests temporary or permanent suspension of their Account access, available as part of Solototo's responsible gambling framework.

3Acceptance of Terms

Your acceptance of these Terms is indicated by any of the following acts:

• Completing the Account registration process on the Platform;
• Clicking any "I Agree", "Accept", or equivalent button during onboarding;
• Making a deposit or placing a wager after the Effective Date stated above;
• Continuing to access the Platform after any published amendment to these Terms takes effect.

Solototo reserves the right to amend these Terms at any time. Users will be notified of material changes via the email address registered to their Account and/or via a notice displayed upon login. Where a material amendment significantly affects User rights or obligations, a reasonable notice period of not less than fourteen (14) calendar days will be provided before the amended Terms take effect.

4Account Eligibility

To be eligible to register and maintain an Account on the Solototo Platform, you must satisfy all of the following criteria at all times:

5Account Registration & KYC Verification

Registration on the Platform requires the submission of personal information as specified in the registration form. All registrations are subject to approval at the Company's sole discretion.

5.1 KYC Documents. Solototo operates a mandatory KYC verification programme. You will be required to submit one or more of the following documents to verify your identity and age before withdrawals are processed and, in some instances, before deposits above specified thresholds are accepted:

• A clear photograph or scan of your Malaysian Identity Card (MyKad) or valid Passport;
• A recent utility bill, bank statement, or government-issued correspondence confirming your residential address (dated within the past three months);
• For payment verification purposes: a screenshot or confirmation of the payment method used (e.g., a Touch 'n Go eWallet transaction history, Maybank or CIMB bank statement).

5.2 Verification Timeframe. Solototo aims to process KYC submissions within two (2) business days. Delays may occur if submitted documents are unclear or incomplete. You will be notified if additional documentation is required.

5.3 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your Account credentials with any third party. Solototo accepts no liability for losses arising from unauthorised Account access resulting from your failure to maintain the security of your credentials. You must notify Solototo support immediately if you suspect unauthorised access to your Account.

6Deposits & Withdrawals

6.1 Accepted Payment Methods. Solototo currently accepts deposits and processes withdrawals via the following payment channels: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (supporting Maybank, CIMB, Public Bank, Hong Leong Bank, RHB, and other participating Malaysian banks), direct bank transfer, and USDT TRC20. The availability of specific payment methods may vary from time to time; current options are displayed in the Platform's cashier section.

6.2 Currency. All Account balances and transactions are denominated in Malaysian Ringgit (MYR / RM). Cryptocurrency deposits (USDT TRC20) are accepted and converted to MYR at the prevailing market rate confirmed at the time the deposit transaction receives the required number of blockchain confirmations. Solototo does not guarantee any specific conversion rate.

6.3 Minimum and Maximum Limits. Minimum and maximum deposit and withdrawal limits apply per transaction and per rolling period, as displayed in the Platform's cashier section. These limits may differ by payment method and by the User's VIP tier level.

6.4 Withdrawal Conditions. Withdrawals will only be processed to the same payment method and account used for the original deposit, or to a verified alternative method approved during the KYC process. KYC verification must be complete before any withdrawal request is approved. Solototo reserves the right to request additional verification documentation before processing any withdrawal at its sole discretion.

6.5 Processing Times. Solototo targets the following indicative processing times from the point of withdrawal approval: e-wallets (Touch 'n Go eWallet, Boost, GrabPay) — under 5 minutes on average; DuitNow and FPX bank transfers — 5 to 15 minutes on average; direct bank wire — 15 to 60 minutes. These timelines are indicative and may be affected by third-party processing schedules, banking maintenance windows, or security review requirements.

7Bonuses & Promotions

7.1 General Bonus Terms. All bonuses, free credits, free spins, cashback offers, birthday bonuses, referral bonuses, and VIP tier benefits offered by Solototo are subject to these General Bonus Terms and to any specific terms published on the relevant promotion page. In the event of conflict, the specific promotion terms shall prevail.

7.2 Wagering Requirements. Bonus funds credited to your Account must be wagered a specified number of times (the "Wagering Requirement") before they or any associated winnings may be converted to withdrawable real-money funds. The applicable multiplier is stated clearly on each promotion page at the time of claiming. Wagering requirements must be met within the validity period stated for that promotion; any unmet bonus funds will expire and be removed from the Account automatically at the end of the validity period.

7.3 Game Contributions. Not all games contribute equally toward meeting wagering requirements. Contribution rates by game category are published separately. As a general guideline, slots typically contribute at a higher rate than live table games; specific contribution percentages are available within the Platform's bonus terms section.

7.4 One Bonus at a Time. Users may only hold and wager one active bonus at a time. Attempting to claim a new bonus while an existing bonus is active may result in the new bonus being declined or the existing bonus being forfeited.

7.5 Bonus Abuse. Solototo operates bonus programmes in good faith for the benefit of genuine players. Any attempt to exploit, abuse, or systematically extract value from any promotion through irregular play patterns — including but not limited to low-variance bet hedging, matched betting, or collusion with other players — constitutes a breach of these Terms. The Company reserves the right to void bonus funds, withhold associated winnings, and close the Account of any User found to be engaging in bonus abuse.

7.6 VIP Programme. Participation in the Solototo VIP loyalty programme is subject to additional terms published within the VIP section of the Platform. Tier status, cashback rates, and monthly turnover thresholds are reviewed on a monthly basis and are subject to change.

8Rules of Play

8.1 Game Rules. Each game available on the Platform is governed by its own individual game rules, which are accessible within the game interface. In the event of any conflict between individual game rules and these Terms, these Terms shall prevail on matters of account management, payments, and conduct; individual game rules shall prevail on matters specific to the mechanics and outcomes of that game.

8.2 Bets Once Placed. Once a bet, wager, or game round has been initiated and accepted by the Platform, it may not be cancelled or reversed by the User except where the Platform's rules specifically provide for such cancellation (e.g., an event cancellation in sports betting).

8.3 Malfunction. In the event of a technical malfunction, system error, or game defect that affects the outcome or integrity of a game round, Solototo reserves the right to void the affected bets and return the original wager amount to the User's Account. The Company shall have no further liability in such circumstances. Malfunction voids all pays and play.

8.4 Sports Betting Specifics. For sportsbook wagers, additional rules covering event cancellations, postponements, walkovers, and void markets are published in the Sportsbook Rules section of the Platform. Malaysian domestic football (Liga Super Malaysia) fixtures, EPL, and other major leagues are governed by standard Asian handicap and fixed-odds rules as described therein.

9Prohibited Conduct

The following actions are expressly prohibited on the Solototo Platform:

• Registering more than one Account or allowing another person to use your Account;
• Providing false, misleading, or fraudulent information during registration or at any subsequent point;
• Using automated betting software, bots, scripts, or any third-party tool that provides an unfair advantage over genuine players or the Platform's systems;
• Exploiting software bugs, errors, or loopholes in the Platform's games, odds, or payment systems for financial gain;
• Engaging in collusion with other players to the detriment of the Platform's integrity;
• Using the Platform to facilitate money laundering, financial crime, or any other illegal activity;
• Making chargebacks or payment reversals fraudulently or without legitimate grounds;
• Accessing the Platform if you are subject to a self-exclusion order, have been permanently banned from the Platform, or are a resident of a jurisdiction where use of the Platform is prohibited;
• Reproducing, copying, redistributing, or publishing any part of the Platform's content without written authorisation from the Company.

10Intellectual Property

All content published on the Platform — including but not limited to software, source code, algorithms, text, images, graphics, logos, game content, audio, video, data compilations, and the overall look and feel of the Platform — is the proprietary property of Solototo or is licensed to Solototo by its content and technology partners. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming purposes in accordance with these Terms. This licence does not include any right to sublicense, sell, reproduce, distribute, publicly display, or create derivative works from any Platform content.

11Limitation of Liability

11.1 To the fullest extent permitted by applicable law, Solototo, its directors, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

11.2 Solototo does not guarantee uninterrupted, secure, or error-free access to the Platform. Scheduled maintenance, third-party infrastructure failures, and force majeure events may affect Platform availability.

11.3 Gambling involves financial risk. The Company makes no representation or warranty regarding the outcome of any game or wager. You acknowledge that you may lose all funds deposited and wagered on the Platform and that you participate entirely at your own risk.

11.4 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, or death and personal injury caused by negligence.

12Responsible Gambling

Solototo is committed to the promotion of responsible gambling and the prevention of problem gambling among its players. The Platform provides the following responsible gambling tools, all accessible at no cost via your Account settings or by contacting our 24/7 support team:

• Deposit Limits — set daily, weekly, or monthly caps on the amount you may deposit;
• Session Time-Outs — automatically end your playing session after a specified duration;
• Cooling-Off Period — request a temporary suspension of your Account for a specified period between 24 hours and 6 months;
• Self-Exclusion — request permanent closure of your Account at any time; requests are processed within 24 hours.

12.1 Age Restriction. The Platform is strictly for players aged 21 years and above only. Minors must not access or use the Platform under any circumstances. If you are aware of a minor accessing the Platform, please contact our support team immediately.

12.2 Problem Gambling Resources. If you are concerned that gambling may be negatively affecting you or someone you know, we encourage you to seek support. Malaysian players may contact Talian Kasih 15999 (a social welfare helpline) for support referrals. International players may also contact GamCare for confidential advice and support. These are text-only references; contact these services directly through their own official channels.

13Account Suspension & Closure

13.1 By the Company. Solototo reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including (without limitation) where:

• There is a breach or suspected breach of any provision of these Terms;
• Verification documents have not been provided within a reasonable timeframe of request;
• The Company is required to do so by applicable law, court order, or regulatory direction;
• The Account has been inactive for a continuous period of 12 months or more (dormant account policy may apply);
• The Company reasonably suspects fraudulent activity, money laundering, or exploitation of the Platform.

13.2 By the User. You may request voluntary closure of your Account at any time by contacting the Solototo support team via live chat or email. Prior to closure, any pending withdrawal requests will be processed in accordance with standard procedures and timelines, provided KYC requirements are fully satisfied.

13.3 Effect of Closure. Upon Account closure or termination, any unexpired bonus funds and associated winnings subject to unmet wagering requirements will be forfeited. Real-money balances above the minimum withdrawal threshold will be returned to the User via the original deposit method, subject to completed KYC verification.

14Amendments to These Terms

Solototo reserves the right to amend, modify, supplement, or replace any provision of these Terms at any time. The revised Terms will be published on the Platform with an updated effective date. Where changes are material, registered Users will be notified via their registered email address and/or an in-Platform notification. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

If you disagree with any amendment, you must cease using the Platform and contact our support team to arrange Account closure. It is your responsibility to review these Terms periodically to remain informed of current obligations.

15Governing Law & Dispute Resolution

15.1 Governing Law. These Terms shall be interpreted and governed in accordance with applicable law. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall first be referred to Solototo's customer support team in an attempt to reach an amicable resolution.

15.2 Dispute Resolution Process. If a dispute cannot be resolved through direct communication with the support team within thirty (30) calendar days of the dispute being raised, either party may escalate the matter to formal dispute resolution procedures. Details of the applicable dispute resolution mechanism will be provided upon escalation request.

15.3 Language. These Terms are published in English. In the event of any inconsistency between an English version and any translated version of these Terms, the English version shall prevail.

16Contact Us

If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact the Solototo support team through the following channels:

For responsible gambling support and Account restriction requests, please see our dedicated Responsible Gambling page. For information on how we handle your personal data, please refer to our Privacy Policy.

These Terms & Conditions were last reviewed and updated on 1 January 2026. Solototo reserves all rights not expressly granted herein.